Privacy policy

Deposit & Pre-order Abakira lets a merchant sell products with a deposit. The buyer pays the deposit at the normal Shopify checkout; the balance is then requested with Shopify’s own order invoice and paid in Shopify’s checkout. No payment ever goes through us.

What we access, and why

Products (read and write) — to read the price of the products the merchant sells with a deposit, and to create one unlisted “deposit” product per such product, priced at the deposit.
Publications (read and write) — to make that deposit product purchasable on the Online Store only.
Orders and order editing — when a deposit is paid, to replace the deposit line with the real product at full price so that Shopify shows the balance due; to read whether the balance is paid; and to ask Shopify to send its order invoice for the balance.
Fulfillment orders — to place a hold (“awaiting payment”) so nothing ships before the balance is paid, and to release only the holds we placed.
Store languages — to name the deposit product in the store’s main language.

What we store

We store the shop owner contact email supplied by Shopify and the language of the merchant’s Shopify admin, for essential service communication and to serve the app in the right language. The contact email is not a marketing opt-in.

For each order paid with a deposit we keep the order identifier and name (such as #1001), the deposit and balance amounts and currency, the balance due date, when the balance was requested and reminded, and the fulfillment holds we placed. We do not store buyer names, emails, phone numbers, addresses or payment details. Invoices are sent by Shopify, to the email on the order; we never see it.

Who else sees this data

Vercel runs the app and Neon stores it.
Crisp (Crisp IM SAS, Nantes, France) provides the support chat inside the merchant admin only, never on a storefront. It sees only what a merchant writes to us.
Shopify receives usage events for billing: the shop identifier, the order number and the amount collected through the app, converted to US dollars. No buyer data.
Exchange rates come from the European Central Bank’s public daily file. Nothing is sent to it.

What we never do

We never take, hold or forward a payment.
We do not sell or share merchant or buyer data.
We do not track buyers across stores.

Deletion

On uninstall we immediately clear the merchant contact email and admin language. Shopify sends a shop redaction request 48 hours later, and we delete every record we hold for that shop. A buyer redaction request deletes our records for that buyer’s orders. Merchants can ask us to delete their data at any time.

Our agreement with merchants

We act as a data processor on behalf of the merchant, who remains the controller of their store’s data. We process only the data listed above, only for the purposes listed above.

Contact

support@abakira.com — Abakira, abakira.com